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Troubleshooting

Common issues and their solutions for Sigmafine and SigmafineHub systems.

Overview​

This section provides troubleshooting guidance for common problems encountered when using Sigmafine and SigmafineHub. Issues are organized by category for quick reference.

Categories​

Connection Issues​

Problems connecting to servers, databases, or PI System components.

Performance Problems​

Slow response times, high resource usage, or system bottlenecks.

Error Messages​

Explanations and solutions for common error messages.

Data Issues​

Problems with data import, export, reconciliation, or calculations.

General Troubleshooting Steps​

When encountering an issue:

  1. Check Error Messages: Note the exact error message text
  2. Review Logs: Check application and event logs for details
  3. Verify Connections: Ensure network and database connectivity
  4. Check Permissions: Verify user has appropriate access rights
  5. Review Recent Changes: Consider recent system or configuration changes
  6. Restart Services: Try restarting relevant services
  7. Contact Support: If issue persists, contact Sigmafine support

Log File Locations​

Sigmafine Server Logs​

  • Location: C:\\ProgramData\\Pimsoft\\Sigmafine\\Logs\\
  • Key files: SigmafineServer.log, ErrorLog.txt

SigmafineHub Logs​

  • Location: C:\\inetpub\\wwwroot\\SigmafineHub\\Logs\\
  • Key files: Application logs, IIS logs

Client Application Logs​

  • Location: %LOCALAPPDATA%\\Pimsoft\\Sigmafine\\Logs\\
  • Key files: Client.log, ErrorLog.txt

Need Additional Help?​

If you cannot resolve your issue:

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